Customer Service
- Turnaround times
The standard turn-around time for analysis is 5 working days for chemical tests and up to 5 working days for microbiological analysis depending on the testing method, however this can be reduced and an express service is available by prior arrangement.
- Reporting of results
The report/reports have been generated electronically and signed with a secure electronic signature that is an equivalent to handwritten signature in terms of validity and the legal effect. The authenticity of e-signature can be verified on the website : https://www.webnotarius.eu/webnotariuseu/main.xml. Laboratory can provide reports in hard copy if required.
- Hours of operating
We operate 7 days a week. Our sample reception area is open from 8.00 am to 8.00 pm on weekdays. Samples can be received outside these hours by prior arrangement.
- Courier information
Our customer services team can be contacted to arrange sample collection and transport to our laboratory:
Poland:
Food and feedstuffs
Ph.: +48 58 766 99 34, mail: food@hamilton.com.pl
Cosmetics and household chemistry products
Ph.: +48 58 766 99 35, mail: cosm@hamilton.com.pl
Packaging and consumer products
Ph.: +48 58 766 99 37, mail: pack@hamilton.com.pl
Environmental samples
Ph.: +48 58 766 99 39, mail: envibok@hamilton.com.pl
Croatia:
Ph.: +385 23 34 11 22, mail: zadar@hamilton.com.pl
Hungary:
Ph.: +36 304278087, mail: budapest@hamilton.com.pl
Latvia:
Ph.: +371 66103389, mail: riga@hamilton.com.pl
Lithuania:
Ph.: +371 661 03389, mail: vilnius@hamilton.com.pl
Romania:
Ph.: +40 21 634 10 81, mail: bucharest@hamilton.com.pl
Slovenia:
Ph.: +386 40 252 199, mail: ljubljana@hamilton.com.pl