INFORMATION FOR CUSTOMER
We will be happy to answer any questions and provide the necessary answers.
Feel free to contact us.
CONTACT:
Seat and address of the Testing Laboratory:
Testing Laboratory
14 Wyzwolenia Street, 41-103 Siemianowice Śląskie
Working hours of the Testing Laboratory:
Monday – Friday 6:00 – 14:00
Saturday, Sunday: closed
Telephone exchange:
- + 48 32 730 82 00
- + 48 32 730 83 16
Customer service office:
- Telephone: extension number 13
- FAX: extension number 24
- e-mail: siemianowice_marketing@jsh.com.pl
Registered office and address of the entity according to the KRS:
Registered office: country Poland, province Pomorskie, district / municipality / city Gdynia –
180 Chwaszczyńska Street, 81-571 Gdynia
KRS Number: 0000778120
REGON Number: 002893048
NIP Number: 5860006039
COMPLAINTS:
A description of the process for handling complaints is available to all interested parties on request. Rules on how to carry out the process of receiving, evaluating and deciding on complaints are laid down in the general procedure PLB-16 ‘Complaints’.
Complaints are dealt with within 30 days of delivery.
The submission, processing and decision-making of complaints shall not result in any discriminatory action against the complainant.
The Testing Laboratory is taking all possible measures to clarify complaints affecting its activities. In addition, it shall ensure that the complaint handling process involves persons who have not previously been involved in the matter that is the subject of the complaint. The results that will be communicated to the complainant are developed or reviewed and approved by persons not involved in the laboratory activity to which the complaint relates. In order to ensure that there is no conflict of interest, personnel who have provided consultancy or been employed by the complainant client in the last two years are also not appointed to act.
In cases of dispute, the final decision will be made by the Common Court with jurisdiction over the registered office of J.S. Hamilton Poland Sp. z o.o.
