INFORMATION FOR CUSTOMER
We will be happy to answer any questions and provide the necessary answers.
Feel free to contact us.
CONTACT:
Seat and address of the Certification Body:
Product Certification Body
Management Systems Certification Body
14 Wyzwolenia Street, 41-103 Siemianowice Śląskie
Working hours of the Certification Body:
Monday – Friday 7:00 – 15:00
Saturday, Sunday: closed
Telephone exchange:
- + 48 32 730 82 00
- + 48 32 730 83 16
Customer service office:
- Telephone: extension number 13
- FAX: extension number 24
- e-mail: siemianowice_marketing@jsh.com.pl
Registered office and address of the entity according to the KRS:
Registered office: country Poland, province Pomorskie, district / municipality / city Gdynia –
180 Chwaszczyńska Street, 81-571 Gdynia
KRS Number: 0000778120
REGON Number: 002893048
NIP Number: 5860006039
COMPLAINTS AND APPEALS
A description of the complaints and appeals process is available to all interested parties on request. The course of action is set out in procedure P-9.3 ‘Appeals and complaints’.
Customers of the Certification Body have the right to appeal in writing against the decision of the Certification Body at any stage of the certification procedure or during the period of validity of the certificate. All appeals and complaints from suppliers, organisations/ customers, certificate holders are handled according to the principle of protecting the interests of the appellant/ complainant. The submission, processing and decision-making of complaints and appeals shall not result in any discriminatory action against the complainant.
An appeal or complaint should be lodged with the Industry Director within 14 days of receipt of the decision. Appeals or complaints are dealt with within 30 days of delivery. Customers of the Certification Body have the right to appeal in writing against the decision of the Certification Body at any stage of the certification procedure or during the period of validity of the certificate. All appeals and complaints from suppliers, organisations/ customers, certificate holders are handled according to the principle of protecting the interests of the appellant/ complainant.
In cases of dispute, the final decision will be made by the Common Court with jurisdiction over the registered office of J.S. Hamilton Poland Sp. z o.o.
ISSUED CERTIFICATES
Information on issued, suspended and revoked certificates for product certification and management system certification is provided by the Head of the Certification Body.